Return Exchange Policy
The House builds each piece to the Six Standards. Sizing, drape and colour are difficult to judge on a screen. If a piece isn't right, we will exchange it or take it back — provided the request reaches us within 7 days of delivery and the garment is in the condition it arrived in.
Eligibility
- Requests must be raised within 7 days of delivery. We are unable to accept them after this window.
- One return or exchange per order.
- Garments must be unworn, unwashed and unaltered, with all original tags attached.
- Please pack the piece in its original packaging so it travels back safely.
- Approval is required before you send anything. Parcels dispatched without it cannot be accepted.
Not eligible
- Sale and clearance purchases are final, cannot exchanged or returned. Customised or altered pieces are also excluded.
- For reasons of hygiene, the following cannot be returned or exchanged, worn or unworn: Bodysuits | Innerwear | Jewellery | Accessories
Exchanges
- Exchanges depend on stock at the time your request is approved.
- If the size or piece you want is unavailable, we will issue store credit for the full value of the garment.
- Where you exchange for something of lower value, the difference is issued as store credit rather than cash.
- Approved exchanges are dispatched within 5–6 working days of your return reaching us.
How to raise a exchange request
The Order History / Account page is quickest, In comment section put your exchange size required. But If you wish to write to us :
- Email us from the address you ordered with within 7 days of delivery.
- Use the subject line EXCHANGE and include your order number and the piece in question and Size required.
- Wait for our written approval. Packing and pickup instructions follow it.
How to raise a return request
You should place you return request from The Order History / Account page.
- Select the Order you want to return within 7 days of delivery.
- Wait for our written approval. Packing and pickup instructions follow it.
Damaged, incorrect or missing pieces
Write to us within 48 hours of delivery with photographs of the garment and the packaging. We will confirm collection and settle it in full — refund or replacement, whichever you prefer.
An unboxing video helps us resolve these claims quickly, and we would encourage you to record one.
Cancellations
Orders can be cancelled any time before dispatch — write to us as soon as you can and we will stop it. Once a parcel has left our studio it cannot be cancelled, though you are welcome to return it on delivery.
Talk to us
- +91 8796406171
- updates@thehouseof6.com
- Hours
- Monday–Friday· 11:00 AM – 7:00 PM IST
Once your return is with us and has passed inspection, refunds follow our refund policy.