Refund policy
A piece should earn its place in your wardrobe. If it doesn't, return it within 7 days of delivery — unworn, unwashed, tags intact. Your refund is released once the return reaches us and passes inspection.
How refunds are issued
Prepaid orders are refunded to the original payment method within 7–10 working days of inspection. No details are required from you. The final credit date is determined by your bank.
Cash on delivery orders are refunded by bank transfer or UPI. We will request your account number, IFSC and bank name, or your UPI ID, and transfer within 7–10 working days of inspection.
Store credit is the faster route. A House of 6 gift card for the full value of the garment is issued within 48 hours of inspection, valid for 12 months and redeemable across any number of orders. Indicate your preference when you raise the return.
Conditions
- Shipping and cash-on-delivery handling charges are not refundable. Refunds cover the value of the garment only.
- Sale and clearance purchases are final. They are not eligible for return, exchange or refund.
- Where an exchange is made for a lower-value piece, the difference is issued as store credit.
- Garments returned worn, washed, altered, damaged or without tags will not be refunded.
- Store credit cannot be extended beyond its validity or exchanged for cash.
If the fault is ours
Should you receive the wrong piece, the wrong size, or a garment damaged in transit, write to us within 48 hours with photographs. We will arrange collection and refund the order in full, shipping included.
Delays
A released refund can remain with the bank for several days before it appears. Please check your statement first. If more than 10 working days have passed since we confirmed your refund, write to us with your order number and we will trace it.
Reach us
WhatsApp · +91 8796406171
Email · updates@thehouseof6.com
Hours · Monday–Friday, 11:00 AM – 7:00 PM IST